Is my data safe and secure?

By |2018-11-30T17:44:15-05:00November 30th, 2018|

Yes. We take data security very seriously. All data to and from the app is encrypted using strong 256-bit SSL encryption. Our servers are automatically backed up each night so your data can be restored if necessary.

What if I need help?

By |2018-11-30T17:43:58-05:00November 30th, 2018|

Our customer support team is available by phone on weekdays during normal business hours (eastern time). The team can also be reached by email 24 hours a day, seven days a week. You can expect a helpful response within 24 hours, although we are generally able to respond to requests the same day. We also [...]

Do you offer custom plans?

By |2018-11-30T17:43:40-05:00November 30th, 2018|

Yes! For schools who have needs that don’t fit into our three default plans, we can create a plan customized to your exact situation and budget. Get in touch with us to start the process.

Do you offer a free trial?

By |2018-11-30T17:43:21-05:00November 30th, 2018|

We offer a 14-day free trial so you can try the app and experience how easy it is to build a transcript. During the trial period, you have complete access to all of Transcript Maker’s many features. When you print transcripts during a trial, you will see a “SAMPLE” watermark in the background. Upgrading to [...]

How do refunds work?

By |2018-11-30T17:42:43-05:00November 30th, 2018|

If you are unhappy with the app for any reason, we’ll be happy to issue a refund subject to our refund policy. Your satisfaction is important to us! Please let us know if you have any suggestions for the app. We’re always making improvements.